Full-time
Workforce Supervisor
Posted by Support Services Group • Mandaluyong, Philippines, Philippines
About the Role
Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor!
What You Will Do:
+ Lead highly motivated and high-performing workforce management teams, leveraging extensive experience in scheduling, forecasting, capacity planning, and real-time workforce management.
+ Foster and establish relationships with operational leaders, specifically managers and team leads.
+ Spearhead real-time strategies, encompassing skilling and shrinkage utilization, and collaborate with operations to influence representative behaviors, particularly in the context of call handling.
+ Provide a daily comprehensive wrap-up to the leadership team, incorporating key indicators such as call drivers, handle time, forecast comparisons, day-of-week analyses, absenteeism trends, and other unique behaviors and drivers.
What You Will Do:
+ Lead highly motivated and high-performing workforce management teams, leveraging extensive experience in scheduling, forecasting, capacity planning, and real-time workforce management.
+ Foster and establish relationships with operational leaders, specifically managers and team leads.
+ Spearhead real-time strategies, encompassing skilling and shrinkage utilization, and collaborate with operations to influence representative behaviors, particularly in the context of call handling.
+ Provide a daily comprehensive wrap-up to the leadership team, incorporating key indicators such as call drivers, handle time, forecast comparisons, day-of-week analyses, absenteeism trends, and other unique behaviors and drivers.
Ready to Apply?
Submit your application today and take the next step in your career journey with Support Services Group.
Apply Now