full-time
Workforce Specialist
Posted by WNS Global Services • Novaliches, Metro Manila, Philippines
About the Role
Job Description
Qualifications
Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.
Qualifications
- Strong analytical skills and quick decision-making
- Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
- Excellent communication and adaptability in high-volume travel environments
Ready to Apply?
Submit your application today and take the next step in your career journey with WNS Global Services.
Apply Now