Full-time
Workforce Services Manager at E-Comm
Posted by E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated • saanich, capital regional district, Canada
About the Role
Elevate workforce management strategies at E-Comm as the Workforce Services Manager. Emphasize operational excellence and employee experience in our emergency communication settings.
Join E-Comm to lead a pivotal team where you will shape workforce management protocols across our emergency communications locations. This strategic role requires collaboration with multiple departments, including HR and Finance, to create innovative solutions while driving employee engagement and service capabilities. You will guide the team through significant organizational transformation.
Key Responsibilities:
• Lead the development of performance-centric workforce solutions
• Manage forecasting and scheduling for contact centre operations
• Analyze data to support key business decisions
• Collaborate with HR on staffing and labour relations
• Foster continuous improvement in workforce management
Requirements:
• Bachelor’s in Business, HR, or related field
• Five or more y...
Join E-Comm to lead a pivotal team where you will shape workforce management protocols across our emergency communications locations. This strategic role requires collaboration with multiple departments, including HR and Finance, to create innovative solutions while driving employee engagement and service capabilities. You will guide the team through significant organizational transformation.
Key Responsibilities:
• Lead the development of performance-centric workforce solutions
• Manage forecasting and scheduling for contact centre operations
• Analyze data to support key business decisions
• Collaborate with HR on staffing and labour relations
• Foster continuous improvement in workforce management
Requirements:
• Bachelor’s in Business, HR, or related field
• Five or more y...
Ready to Apply?
Submit your application today and take the next step in your career journey with E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated.
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