Workforce Reporting Analyst

The Responsibilities:
Develop and distribute Contact Center reporting
Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports
Responsible for data integrity, accuracy of all reporting requirements
Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights
End to End lifecycle management and maintenance of Dashboards and reports
Communicate effectively during the development phase for tool / report implementation
Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
Maintaining and updating trackers for ongoing programs & projects
Assisting ...