Workforce Manager

• Forecasting & Scheduling: Predict staffing needs based on call volumes or workload, then create optimal schedules and manage time-off requests.
• Performance Monitoring: Analyze employee attendance, productivity, and performance data to identify trends and areas for improvement.
• Real-Time Management: Oversee live operations to ensure proper staffing and service quality, making adjustments as needed.
• Reporting & Analysis: Generate reports on key metrics (efficiency, absenteeism, cost) for leadership.
• Process Improvement: Use Workforce Optimization (WFO) software and data to enhance efficiency and meet operational goals.
• Compliance: Ensure adherence to labor laws and company policies.

Responsibilities

• Analysis – Strong Analytical skills
• Should be able to handle and achieve the departmental requirements.
• Knowledge of VBA, MS Access, SQL preferable.
• Maintaining ...