Workforce Manager

Responsibilities

• Manages the headcount forecasting and capacity planning process through weekly discussion and analysis of volumes.
• Develops forward-thinking seasonal staffing plan and collaborates across all quadrants to ensure thorough implementation and preparedness.
• Oversees and analyzes financial metrics pertaining to operational functions, ensuring their alignment with budgetary objectives.
• Supervising the resolution of performance-related issues, suggesting enhancements to address root causes, and executing plans to prevent their recurrence.
• Measures and incorporates appropriate schedule shrinkage, inflexibility, and other real-life factors influencing staffing against forecast requirements.
• Guides Workforce team in enabling the optimization of schedules/staffing. Takes responsibility for managing the staffing plan and best matching staffing needs with staffing availability.
• Creates reports on hist...