Workforce Manager

Remote – Open to candidates in the Philippines
Full-Time | Permanent 
Opportunities vary depending on client needs
Use Your Own Device

Join Our Talent Pool – Workforce Manager
We are looking for an experienced Workforce Manager to support one of our client accounts. This role is critical in ensuring optimal staffing, strong service level performance, and continuous improvement across workforce operations. You will work closely with RTAs and stakeholders to drive efficiency, accuracy, and stability in day-to-day operations.

About the Role
As a Workforce Manager, you will be responsible for forecasting, capacity planning, service level management, and workforce optimisation. You will also provide leadership and mentorship to the RTA team while contributing to strategic initiatives and crisis management efforts.

What You'll Do

Forecasting & Capacity Planning

• Perform forecasting activities to anticipate workload and sta...