About the Role
Duties
- Responsible for all aspects of Workforce Management
- Manage, motivate, coach and support Workforce Management supervisors and their teams
- Act as a point of escalation for all matters involving WFM
- Act as a point of contact for clients, client Services and Operations Management for all matters involving WFM
- Ensure programs are right staffed, efficiently scheduled and that service levels are met while maintaining profitability
Skills and Competencies
- High level of attention to detail
- Expertise in all areas of contact center management analytics
- Project Management skills
- Good analytical skills
- Ability to communicate effectively to all le...
Ready to Apply?
Submit your application today and take the next step in your career journey with TaskUs.
Apply Now