Workforce Management Specialist
Posted by Singtel • Macquarie Park, New South Wales, Australia
About the Role
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
Step into a pivotal Workforce Management Specialist opportunity to shape contact centre performance through masterful forecasting, scheduling, and real‑time optimisation across a dynamic 24/7 global operation. You’ll partner closely with leaders and technical teams to influence strategy, elevate service levels, and deliver data‑driven workforce insights that empower both customers and employees.
If you're an energetic, stakeholder‑savvy professional who thrives in fast‑paced environments and knows contact centre WFM inside out, and if you have WFM platforms such as, NICE IEX / NICE WFM, Verint, Aspect as highly desirable, then this is your opportunity to make a high‑impact contribution.
Your day to day will consist of
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