Workforce Management Real-time Analyst

Job Title: Workforce Management Real-time Analyst

Skills: Data Collection, Management & Analysis

Experience: 2 - 4 years

Location: Muntinlupa, Philippines

We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset:

• Overall work experience of 2-4 years in Workforce Management/Reporting and Analytics/MIS in a BPO setting or similar.
• Strong understanding of data collection, management and analysis.
• Experience and familiarity with call center operational/business metrics.
• Experience in simultaneously leading in-center and virtual teams supporting multiple LOBs.
• Microsoft Excel expert.
• Proficiency in MS Office Applications.
• Visual design experience (web pages, dashboards, presentations).
• Ability to work with minimum supervision.
• A high level of analytical and tech...