Workforce Management Head

About the Role

We are seeking a strategic and results-driven leader to head our Workforce Management and Business Planning function. This role will be responsible for overseeing enterprise-wide forecasting, capacity planning, workforce optimization, business analytics, and resource planning initiatives that support large-scale customer operations.

The successful candidate will serve as a key business partner to senior leadership, providing data-driven insights and workforce strategies that enable sustainable growth, operational excellence, and superior customer experience.

Key Responsibilities

• Lead the overall Workforce Management and Business Planning function, including Forecasting, Capacity Planning, Scheduling, Real-Time Management, and Analytics.
• Develop long-term workforce strategies aligned with business objectives, growth plans, and operational requirements.