Workforce Management Assistant Manager

Role: Workforce Assistant Manager
Location: Manila
Mode: Work from Office
Job Responsibilities (Manager WFM) -
Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
To coordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Should be able to handle & achieve the departmental requirements
Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin
Maintain data integrity
Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
Accurate and Timely reporting
Required Candidate profile
Should have knowledge of WFM - Planning, Scheduling...