Workforce Management Analyst

Company Description

XMC Inc. is a Business Process Outsourcing (BPO) agency specializing in providing essential customer service solutions. Known for its commitment to operational excellence, XMC Inc. focuses on delivering accessible and exceptional support for client needs. By leveraging advanced practices and efficient processes, the company ensures seamless business operations for its partners and clients. Located in Pasig, XMC Inc. fosters a dynamic and collaborative work environment for its team.

Role Description

This is a full-time, on-site role for a Workforce Management Analyst, based in Pasig. The Workforce Management Analyst will be responsible for analyzing workforce data, developing strategic scheduling and staffing plans, and monitoring operational performance. Key responsibilities include utilizing workforce management tools, preparing detailed reports, and supporting business units in resource optimization. The role requires close collaboration wi...