Workforce Management Analyst

Your career as a Workforce Management Analyst at Booksy will give you the opportunity to own the real-time workforce planning cycle for our global Customer Success (CS) organization. You'll leverage your analytical curiosity to not only monitor real‑time performance but also translate complex operational data into actionable, high‑impact insights that enhance efficiency and the overall customer experience. Working closely with the CS WFM Manager, you’ll be a trusted advisor to global and regional CS leaders across different markets. This role is a unique chance to combine the science of precision planning with the art of data storytelling, giving you the autonomy to directly influence how our global team delivers exceptional support. If you thrive on creating clarity in a dynamic, rapidly changing global scale‑up, you’ll find great opportunities to grow your career here.

• Own the forecasting cycle: manage short‑, mid‑, and long‑...