Workforce Management Analyst

Turning call volumes, schedules, and service levels into seamless customer experiences.

When every call, schedule, and decision matters, your expertise makes the difference. Step into a global role where real-time analytics drive smarter healthcare operations, your insights guide leadership, and your career grows with structure, stability, and purpose.

Job Description

As a
Workforce Management Analyst
, you will oversee real-time call center performance, analyze trends, and optimize staffing decisions to ensure service levels, efficiency, and customer satisfaction remain consistently high.

Job Overview

Employment Type: Indefinite term type contract

Shift: Day Shift, Weekends Off

Work Setup: Hybrid - Connecta 26, Colombia

Exciting Perks Await

• 5-day work week
• Fixed weekends off
• Hybrid work set-up
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta lapto...