Full-time
Workforce Forecasting & Scheduling Lead - Contact Center
Posted by Western Union • Mexico, ciudad de méxico, Mexico
About the Role
A global payment solutions provider in Mexico City seeks a Workforce Scheduler to enhance operational performance through effective forecasting and workforce management. The ideal candidate has over 5 years of experience in Workforce Management with proficiency in tools like Microsoft Excel and Genesys. You will lead scheduling and real-time management activities while ensuring compliance with service level agreements. This role emphasizes collaboration, and you'll need strong problem-solving and communication skills, along with fluency in English. A range of benefits and incentives are offered, including health insurance and personal days off.
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