Workforce Capacity Planner

Job Responsibilities
Compile, analyze, review, forecast, and trend complex data
Present analysis and interpretation for operational and business review and planning
Support short and long term operational / strategic business activities through analysis
Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
Support ad hoc operational/strategic business activities through analysis and reporting
Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
Perform other job-related work as assigned
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or ...