Full-time
Workforce Analyst: Scheduling & Forecasting
Posted by WNS • Quezon City, Metro Manila, Philippines
About the Role
A leading BPO services provider in Quezon City is looking for an experienced manager to oversee call volume, daily attendance, and scheduling. The role involves collaborating with operations for process improvements, creating metrics, and generating reports. Ideal candidates should have at least 5 years of experience in workforce management with expertise in RTA/Scheduling. This position offers a chance to contribute to decision-making and processes that ensure success.
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