About the Role
Job Description
•Manage the call volume, daily attendance, and program break schedules.
• Assist with creation if metrics and targets for services.
• Work closely with the operations team to analyze and help improve their delivery processes.
• Generate ideas for process and service improvement planning.
• Produce daily, biweekly, and monthly internal reports.
• Use trends and reports to forecast requirements.
• Assist with projects and other duties as requested or assigned.
• Contributes to the decision making based on experience to ensure success.
Qualifications:
- Any graduate.
- At least 5 years' workforce management with specialization in RTA/ Scheduling.
- Amenable to work on shifting schedules.
- Amenable onsite in Quezon City.
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