About the Role
JOB SPECIFICATIONS:
- Must possess a Bachelor’s Degree in any field
- At least 1 year of working experience as a Workforce Analyst in a call center setup
- Experience in eWFM, RTA, ESP is a plus
- Excellent written and verbal communication skills in English
- With proven ability to produce complex reports pulling data from multitude resources
- With strong mathematical, analytical, and organizational skills
- Intermediate knowledge in MS Office (Excel, Word, PowerPoint, etc)
- Flexible and quickly adapts to changing business needs and processes
- With strong business logic and high level of attention to details
- Able to work independently with minimal supervision
- Ability to transform data to organized information
- Able to meet tight deadlines
- Able to analyze and interpret statistical reports
- Fast learner
JOB RESPONSIBILITIES:
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