Full time

Workflow Automation & AI Engineer

Posted by Zendesk • Mexico City, Federal District, Mexico

📍 Mexico City, Federal District 🕒 February 18, 2026

About the Role

Job Description

What you’ll be doing

  • Design, develop, and deploy workflow automations that streamline cross-functional business processes across Employee Services, IT, and People Operations.

  • Partner with business stakeholders and IT teams to analyze complex workflows and reimagine them through automation, AI, and integration solutions.

  • Build automations leveraging tools such as Zendesk, Workato, Google Workspace, Slack, and Workday - connecting systems to reduce manual work and improve employee experience.

  • Experiment with AI-powered agents, copilots, and workflo...

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