WordPress Support Engineer

Key Responsibilities & Competencies

• High School Diploma, general education degree or equivalent
• Minimum of 2 years technical support experience is required, preferably with dedicated WordPress support experience
• Minimum of 1 year experience with CMS (e.g. Joomla, Wordpress, Drupal, Laravel)
• Advanced knowledge of Web Hosting & fundamental knowledge in SEO.
• Intermediate communication skills
• Interpersonal skills
• Technical skills (Hosting services/Troubleshooting WordPress, SSH, WP Cli, DNS, PHP, and Database)
• Great attention to detail
• Ability to multitask.
• Handling email and chat queues efficiently
• Understand and troubleshoot technical inquiries; topics includes DNS, SSH, and WordPress issues
• Keeping Up-to-Date with Product Updates and Procedures
• Escalate issues, bugs, and improvements to appropriate channels
• Acts as the Point of Contact (...