Wireless Network Support Engineer

Role Overview

We are looking for a Senior Wireless Network Technical Support Specialist (T3) to act as the final escalation point for enterprise wireless issues in a global Cisco environment. This role focuses on advanced troubleshooting, incident ownership, and wireless optimization, working closely with L2 engineers and global stakeholders during US business hours.

Key Responsibilities

• Act as L3/T3 escalation for complex wireless issues across multiple sites
• Troubleshoot and resolve issues involving Cisco 9800 Wireless LAN Controllers and Access Points
• Perform root cause analysis (RCA) for recurring or high-impact wireless incidents
• Support large-scale AP deployments, upgrades, and migrations
• Lead and participate in P1/P2 incident bridges
• Work with ServiceNow for incident, change, and problem management
• Create and maintain technical documentation and SOPs
• Mentor and guide L1/L2 wireles...