Full-time
Wintel & Citrix Support Engineer
Posted by Astrazeneca • región centro jalisco, región centro jalisco, Mexico
About the Role
AstraZeneca Technical Support Engineer – Guadalajara (Hybrid)
Positions open to Mexican citizens and official residents of Mexico.
Location: Guadalajara (Hybrid)
Requirements: Strong English interpersonal skills required.
Responsibilities:
- Responsible for monitoring alerts handling.
- Responsible for handling service requests.
- Responsible for diagnosing and fixing P3 & P4 end‑user related incidents.
- Responsible for building and deploying servers and other infrastructure services.
- Initial triaging and remediation for all P1 & P2 incidents or escalation to senior levels.
- Responsible for incident queue monitoring and management.
- Responsible for creating & implementing change requests.
- Responsible for fulfillment requests of standard changes (data, information, server builds, service catalogue items).
- Responsible for creating and upd...
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