White Cap Customer Service Associate Role

Make an impact at White Cap as a Customer Service Associate focused on on-site solutions. This position emphasizes customer support, service commitments, and operational excellence.

As a key player in delivering on-site solutions, you will be responsible for understanding and anticipating customer needs while executing service goals. You'll oversee the onboarding of new customers, manage product complaints, and offer knowledgeable assistance to enhance customer experiences. Regular reviews with management will help you track your achievements and identify areas for improvement.

Key Responsibilities:
• Coordinate new customer setups and manage backorders
• Keep accurate records of product knowledge and service metrics
• Address customer issues promptly and thoroughly
• Organize and maintain site cleanliness and order processing
• Collaborate with marketing to promote products and services

Requirements:
• Preferre...