FULLTIME
Whatsapp Support Representative
Posted by Etisal International • Cairo, Cairo Governorate, Egypt
About the Role
As a WhatsApp Support Representative at our leading outsourcing firm, you will play a vital role in delivering exceptional customer service through WhatsApp. Your primary responsibility will be to assist clients by addressing their inquiries, resolving issues, and ensuring a seamless communication experience. We seek enthusiastic individuals who are adept at managing multiple conversations, exhibit a strong customer focus, and are passionate about enhancing customer satisfaction in a fast-paced environment.
RESPONSIBILITIES
RESPONSIBILITIES
- Engage with customers via WhatsApp to provide prompt and accurate responses to inquiries.
- Resolve customer issues efficiently and effectively while maintaining high standards of service.
- Document interactions and feedback in the customer relationship management (CRM) system.
- Collaborate with other departments to escalate and resolve more complex queries and complaints.
- Identify and suggest process improvements to en...
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