WFM Supervisor

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Job Title Workforce Supervisor

Reports to Workforce Manager

Reporting Staff Senior Real Time Analyst & Senior Scheduling Analyst

Summary
• The purpose of this job is to manage the Workforce department which is responsible for forecasting, scheduling/staffing, and real-time monitoring for all accounts.
Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives
• Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.

• Create reports to meet requirement of Operations/ Management / other departments.

• Determine long-term headcount & staffing requirements

• Participate in strategic busin...