WFM Scheduling Analyst I

About the role

We have an exciting full-time opportunity for a WFM Scheduling Analyst to join our dynamic team at Teleperformance in Clark, Pampanga. As a WFM Scheduling Analyst, you will play a crucial role in ensuring efficient staffing and scheduling within our fast-paced call center environment. This is a fantastic chance to leverage your analytical skills and scheduling expertise to support the overall operations of our business.

What you'll be doing

1. Develop and maintain efficient staffing schedules to meet customer service demands
2. Analyze historical data and forecast call volumes to optimize workforce planning
3. Collaborate with team leaders and managers to ensure schedules align with business needs
4. Monitor and adjust schedules in real-time to address changes in call volumes
5. Identify opportunities for process improvements and make recommendations to streamline scheduling
6. Provide reporting and data analysis to...