WFM MIS Analyst

Join our dynamic team as a WFM MIS Analyst at CallTek This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce management analytics and reporting. This position is essential for providing insights that drive operational efficiency and enhance decision-making processes.
Key Responsibilities{{:}}
Develop interactive dashboards and reports in Power BI to present KPIs and business metrics
Transform raw data into meaningful insights through advanced data modeling and visualization techniques
Extract, clean, and validate data from multiple sources (databases, APIs, spreadsheets)
Ensure data integrity and accuracy in all reporting outputs
Track and analyze trends, variances, and patterns to support operational and strategic decisions
Provide ad-hoc analysis and reporting as requested by stakeholders
Work closely with business units to understand reporting requirements
Identify opportuni...