Full-time
WFM Forecasting Specialist — Data-Driven Call Center
Posted by HCLTech • Región Centro, Jalisco, Mexico
About the Role
A leading technology company is seeking a Workforce Management Forecaster to manage demand and capacity planning in Mexico. The ideal candidate has 3–5 years of experience in a contact center environment, proficiency in NICE IEX, Excel, and SQL. Responsibilities include developing forecasts, analyzing volume drivers, and maintaining data integrity. Strong analytical skills and cross-functional collaboration are essential for success in this role.
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