Wellness Reservation Manager

The Wellness Reservations Manager is responsible for managing all incoming wellness-related inquiries and converting them into confirmed reservations. The role ensures a seamless guest experience from initial contact to arrival by coordinating room reservations and wellness operations. It is both sales-oriented and service-focused, with the goal of maximizing wellness revenue, guest satisfaction, and operational efficiency.

Key Responsibilities

Guest Inquiry & Conversion

• Handle all wellness-related inquiries (phone, WhatsApp, email, website, social media, travel agents) promptly and professionally
• Understand guest wellness goals and recommend suitable retreat programs or treatments.
• Follow up diligently on pending or undecided leads to improve conversion rates.

Booking Management

• Process all wellness bookings: check availability, retreat rates, handle payments, and confirm res...