Full-time
Web Application Support Specialist
Posted by Logikor Group • Cambridge, Region of Waterloo, Canada
About the Role
Salary Range: $57,500.00 To $76,000.00 Annually
Position Overview – Web Application Support Specialist
Love learning systems? Enjoy helping people? Want to be the go‑to expert?
Logikor is hiring a Web Application Support Specialist to own and support key web applications used by our teams and customers. You’ll be the first person users turn to—and the voice that helps improve how our applications actually work.
Job Duties
- Own and master assigned web applications—features, workflows, and integrations
- Provide Tier 1 support: how‑to questions, navigation help, and basic troubleshooting
- Reproduce issues, document clearly, and escaleate to Tier 2/3 when needed
- Create and maintain KB articles, FAQs, and quick user guides
- Spot recurring issues and suggest UX, training, or process improvements
- Support onboarding, training, and post‑release testing
- Ensure access and usage meet securit...
Ready to Apply?
Submit your application today and take the next step in your career journey with Logikor Group.
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