About the Role
Analyze the warranty claims submitted by the dealer network to identify early warnings related to claim frequency or cost through aftersales systems, with the objective of improving product quality and dealer diagnostic accuracy. Additionally, review that dealer documentation and training comply with warranty guidelines, and collaborate with audit, quality, and finance specialists, as well as external service providers involved in warranty-related processes.
STRATEGIC (50%)
- 20% Warranty expense analysis & Dealer Above Region Expense (DARE) control.
- 20% Launch Readiness coordination for new vehicles with brands, data master, warranty, accessories, technical assistance & technical training representants in Mexico, Asia, South America and Europe.
10% Provide consultants and conduct audits at the after-sales dealer processes.
OPERATIONAL (30%)
- 10% Discrepancies analysis for new vehicles.
- 10% Cases analysis...
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