VoIP / Support Technician (100 remote)

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About WiseVAs

WiseVAs connects top-tier technical talent with U.S.-based companies. We operate as a strategic partner, placing professionals who are ready to perform in critical environments with a strong focus on quality, speed, and reliability.

The Role

We are hiring a Level 1–2 VoIP / Telecom Support Technician with hands-on VoIP and networking experience to support U.S.-based business customers.

Key Responsibilities

• You will work directly with VoIP, network, and connectivity issues in a fast-paced, customer-facing environment aligned with U.S. business hours.
• Provide technical support for VoIP, Internet, and WiFi services
• Call quality issues
• Dropped calls
• IP phone registration
• Softphone setup
• Prioritize and respond to outages
• Handle inbound and outbound calls
• Manage and resolve support tickets with a focus on First Call Resolution
• Clearly do...