About the Role
We are seeking a dedicated technical specialist to join a dynamic voice‑network team in the Philippines. This is a hands-on role ideal for someone who enjoys working directly with telephony systems, troubleshooting complex networks, and providing on-site or dedicated support.
Key Responsibilities:
- Serve as the on-site or client-dedicated engineer, becoming a key technical resource for voice infrastructure operations
- Conduct network analysis, monitoring, and troubleshooting to ensure optimal performance of voice systems
- Manage system configuration, software upgrades, and hardware lifecycle for voice devices
- Provide proactive support: identify risks, recommend improvements, and help prevent service interruptions
- Transfer technical expertise and best practices to the client's internal team
- Coordinate with remote support teams for escalations, patches, or urgent maintenance
- Assist in hardware replacements, vendor c...
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