Virtual Receptionist

Description

As a Virtual Receptionist at Liveforce, you’ll be the first point of contact for our clients, handling inquiries, directing calls, and assisting with general questions. We’re looking for a friendly, organized, and detail-oriented person who can manage multiple tasks and keep interactions smooth and efficient.

Key Responsibilities

• Answer inbound calls, respond to chat inquiries, and manage emails professionally, ensuring all communications reflect Liveforce’s friendly and efficient service.
• Direct incoming calls to the appropriate departments or team members, ensuring a seamless experience for clients.
• Assist clients with general questions about Liveforce services, features, and account navigation.
• Schedule meetings or follow-up calls for team members as needed and manage calendars with accuracy.
• Recognize when inquiries require further support and escalate appropriately, ensuring prompt and effective re...