Full-time

Virtual Operations Supervisor

Posted by Janie • Machu Picchu Base, Machu Picchu Base, Peru

📍 Machu Picchu Base, Machu Picchu Base 🕒 March 03, 2026

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About the Role

Role Summary  Lead real-time day-to-day operations for a fully remote agent team supporting high-volume, detail-sensitive intake and records workflows. You'll run the virtual floor by keeping coverage stable, quality high, and communication tight—while stepping into frontline work when needed. 
Responsibilities Provide real-time oversight via Teams/chat/email/phone; answer agent questions and remove blockers fast. 
Enforce workflows, templates, and documentation standards; catch and correct errors same day. 
Perform live QA sampling throughout the day and deliver on-the-spot coaching with follow-up verification. 
Monitor volume and throughput; reprioritize work and rebalance coverage to prevent backlogs. 
Manage escalations: raise urgent issues quickly, document outcomes, and keep leadership updated proactively. 
Maintain systems/process fluency (virtual desktop + intake/records platform + templated documentation tools); ...
                

Job Details

Location Machu Picchu Base, Machu Picchu Base
Job Type Full-time
Category Other-General
Posted March 03, 2026
Deadline April 12, 2026

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