Virtual Assistant

About Cullen Wayne

Cullen Wayne is a modern ecommerce brand selling wallets, accessories, and everyday basics apparel for young, ambitious professionals. We sell through
Shopify, TikTok Shop, and Shopee
, and work with local warehouse partners to fulfill orders nationwide.

We're looking for a
detail-oriented Virtual Assistant
to handle
customer support and day-to-day admin tasks
, helping keep operations running smoothly as we scale.

The Role

This role focuses on
execution and reliability
, not strategy.

You'll handle customer inquiries, support daily operations, and coordinate with our warehouse partners to ensure orders, reports, and admin tasks are handled accurately and on time.

What You'll DoCustomer Support

• Respond to customer inquiries via:
• Email
• Meta/Shopee chat/TikTok Shop messages
• Handle order status, delivery questions, basic product inquiries
• Process refund...