VIP Tour Guide, VIP Experience

Job Summary

Responsible for providing exceptional service and unforgettable experiences to VIP Tour Guests by conducting tours inside the theme park. Tour Guides must have the ability to set overall tour expectations, troubleshoot and resolve Guest situations if they arise, and exceed overall tour expectations. Tour Guides must always maintain a professional and positive atmosphere. Tour Guides must retain in-depth knowledge of the entire resort and its attractions. May work Tour Support shifts that provide support to Tour Guides conducting tours in the theme park.

Major Responsibilities

VIP Tour Guide: Fulfills Guest inquires by utilizing in-depth knowledge of Universal Beijing Resort. Performs concierge duties to provide the ultimate Guest experience in an enthusiastic, friendly and outgoing manner. Resolves and eases sensitive Guest situations on an individual basis through personal interaction. Asks exploratory questions to identify an...