Full-time

Videogames Customer Service Representative (Only Written Support)

Posted by Keywords Studios • xico, veracruz, Mexico

📍 xico, veracruz 🕒 June 19, 2026

About the Role

Keywords Studios Mexico is looking for customer service representatives for
written support
- NO CALLS.
POSITION SUMMARY:
Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).
Requirements
Strong written and verbal communication skills in English and Spanish.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Ability to actively listen to instructions and execute tasks communicated.
Full-time availability
High School Diploma preferred but not required.
Living in Mexico City or Estado de Mexico.
THE TRAINING WILL BE ON THE NIGHT SHIFT (2 WEEKS)
Benefits
Salary: $10,500 gross (before taxes)
Law Benefits.
2 days off.
Career path.
After 3 months:
Medical expenses insurance.
Saving funds.<...

Ready to Apply?

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