Full-time

Vehicle Customer Advisor

Posted by Adecco • Risley, Warrington, Cheshire, United Kingdom

📍 Risley, Warrington, Cheshire 🕒 February 24, 2026

About the Role

Vehicle Customer Support ¦ Warranty and Mechanical Breakdown ¦ Birchwood Office

£26,000 per annum | Full-time | Monday-Friday | 35 hours | Automotive Sector

Are you passionate about how vehicles work? Confident with technical problem‑solving? We are looking for a Vehicle Customer Support Advisor to join our clients wonderful Birchwood team.

This role is perfect for someone with a strong understanding of car mechanics, excellent communication skills, and the ability to deliver exceptional service.

About the Role

As a Technical Incident Manager, you'll take responsibility for managing mechanical breakdown claims in line with company procedures and policy terms. Your mission is to assess incoming claims, provide accurate authorisations or rejections, and ensure a seamless customer and repairer experience.

Key Responsibilities

Assess and process warranty claims received via online systems and email.
Authorise or reject claims in line wit...

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