VA Engagement & Retention Partner

About the Role

We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.

₱35,000 - ₱50,000 a year

Key Responsibilities

• Conduct pre-start “pre-closing” calls with newly hired VAs to reinforce commitment, clarify expectations, and confirm readiness for deployment.
• Facilitate pre-start check-ins and onboarding reminders to maintain engagement between offer acceptance and start date.
• Design and execute 30-day and 60-day engagement touchpoints to assess adjustment, satisfaction, and early warning indicators.
• Monitor n...