About the Role
Job Description
The Experience Designer will design intuitive, service-focused digital experiences within the ServiceNow CSM module. The goal is to ensure service workflows are efficient, accessible, and aligned with business objectives. This is a 6 months contract , remote.
The focus will be on:
Streamlining service experiences to help users access support, resolve issues, and engage effectively with services.
Leveraging out-of-the-box ServiceNow functionality.
Applying expertise in service and UX design, research, testing, and UX writing to deliver purposeful, scalable, and user-friendly experiences.
This role is part of a modernization initiative, transforming workflows for multiple front-line teams. The work will directly influence customer experience, satisfaction, SLA adherence, and operational efficiency.
Primary Responsibilities
Design & Implementation: Lead use...
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