About the Role
About the Role
We are looking for a highly experienced and strategic USRN Program Manager to lead operations for our Hartford account. This role will oversee program performance, drive operational excellence, and ensure delivery of high-quality Utilization Management services while leading teams and aligning with business objectives.
Key Responsibilities
Oversee end-to-endprogram operationsfor the assigned account
Lead and manage team leaders and USRN professionals to achieve performance targets
Develop and implement strategies to improve productivity, quality, and efficiency
Ensure compliance with clinical guidelines, client standards, and regulatory requirements
Utilize clinical subject matter expertise to guide decision-making and resolve complex cases
Analyze performance metrics and provide insights for co...
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