US Customer Success Manager

BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across the United States. This is a hybrid role that combines account growth and customer support, ideal for someone with hands‑on experience in K–12 pupil transportation who is proactive, highly energetic, relationship‑focused, and excited to drive impact in the education space.

You’ll serve as the primary contact for our US clients, ensuring they’re getting maximum ROI from our all‑in‑one transportation management suite and working in tandem with our support team to troubleshoot issues. At the same time, you’ll be responsible for renewals and upsells.

This role is best suited to someone based in the United States, with direct experience in K–12 pupil transportation — preferably gained from working within a school district transportation department. Travel will be required, including occasional client visits and conference attendance across the US — as well as tra...