US Collections Associate

US Banking and Financial Services Collections Associate - Customer Service Associate

Role Description: Working under the direction of the Call Center Supervisor, the Customer Service Representative plays a pivotal role in addressing incoming customer calls concerning reverse mortgage products and servicing matters. As the initial and principal point of contact for customers, the Customer Service Rep will route calls to appropriate service personnel for comprehensive support and information. Building strong rapport with customers, responding to fundamental inquiries, and ensuring the completion of requested documentation and actions are key responsibilities aimed at delivering exceptional customer satisfaction.

Roles & Responsibilities:

• Respond to internal, external, and Message Center calls promptly, meeting established timelines to meet service level expectations regarding call handling time and calls per hour.
• Offer information and expert assista...