Unified Collaboration Network Operations & Support

Roles and Responsibilities

Position Summary

Key Objective / Purpose of the Job:

This is support role in core operations of Teams DR services, it’s a technical position in support

organization for Microsoft Teams DR deployment.Requires hands on working level knowledge and

understanding of architecture, applications, infrastructure, systems design and

integrations.Responsible Operations Support, Incident Management, MACD at different stages

during the customer delivery life cycle.

b) Major Activities

Provide Incident Management Support for all issues

Front end customers and key stakeholders during the Incident

Provide updates and drive incidents till resolution working with stakeholders

Lead support calls, major events during outages with customers, suppliers and internal

stakeholders

Support of MS Teams DR including configuration and testing.

Suppor...