TSR Database Operations Support

We are seeking a detail-oriented TSR-Database Operations Support to join our growing team. This role combines technical troubleshooting with database operations expertise, supporting both internal teams and global stakeholders. You will handle technical escalations, SQL queries, and database monitoring, ensuring smooth coordination and handoffs to our onshore team. Knowledge of ITSM and ITIL practices is a plus to ensure structured incident management and service delivery.

Key Responsibilities:

• Provide technical support for internal and external users.
• Execute SQL queries to analyze data and generate actionable reports.
• Troubleshoot database servers and resolve technical issues efficiently.
• Monitor system logs and interpret log files for root cause analysis.
• Set up and support Remote Desktop Connections.
• Work with AWS services to support databases and servers.
• Collaborate with cross-functional teams using Micro...