Training Supervisor

Description:
**ONSITE POSITION**
**Key Responsibilities**:
- Supervise and support new hire trainees during the New Hire Training sessions through to the OJT phase
- Deliver structured and interactive training sessions and real-time call coaching
- Monitor performance metrics (calls, compliance, quality scores as needed)
- Provide daily feedback, performance summaries, and escalate concerns as necessary
- Collaborate with HR and Operations teams to ensure smooth transition to production
- Maintain accurate and timely training records and progress reports
- Reinforce company policies, FDCPA, and CFPB guidelines, and collection compliance standards
- Recommend retraining or continued onboarding based on performance evaluations
**Requirements**:
- Minimum 1 year of experience in 3rd party debt collections
- Previous experience in training, coaching, or mentoring team members
- Strong understanding of FDCPA, CFPB, and other regulatory standards
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