Training Sr Manager

Functional Responsibilities:
Works closely with the Director of Learning Services at the site level, partnering with Operations, Talent Acquisition, and Workforce teams to align training strategies and establish a consistent delivery rhythm that produces high-quality agent profiles.
Ensures effective information flow from Learning Services to Operations and other stakeholders.
Provides executive-level summaries on Learning Services initiatives, outcomes, and risks, and escalates key issues to the Director of Learning Services as needed.
Partners with stakeholders to ensure client and company requirements related to training compliance, process and policy adherence, efficiency, and service quality readiness are met.
Continuously evaluates and enhances training effectiveness to support operational goals.
Conducts interviews for Learning Services leadership and specialist roles.
Assesses applicants based on skills, competencies, and behaviors required to build...